Refund Policy

Effective Date: Apr 24, 2026

This Refund Policy explains how refunds are handled for purchases of iTourAi subscriptions and related paid services. By purchasing a subscription, you agree to the billing terms described here together with our Terms of Service.

1. General Policy

iTourAi offers digital subscription services. Because access to premium features is granted immediately after purchase, refunds are generally limited and reviewed on a case-by-case basis.

• Monthly and annual subscriptions: Charges renew automatically unless canceled before the next billing date.
• Cancellation: Canceling stops future renewals but does not automatically trigger a refund for the current billing period.
• Unused time: Partial refunds or prorated refunds are not typically provided for unused subscription time.

2. When Refunds May Be Approved

We may consider a refund in situations such as:

• Duplicate charges for the same subscription period.
• Accidental purchases reported promptly (within 24 hours) after the transaction.
• Technical issues that prevented access to paid features and could not be resolved by our support team.
• Billing errors caused by our systems or payment processing partners.

3. App Store and Google Play Purchases

If you purchased iTourAi through the Apple App Store or Google Play, your purchase is processed by that platform. Refunds for those purchases are subject to the platform's own billing and refund rules.

4. How to Request a Refund

To request a refund for direct purchases, contact our support team with:

• The email address associated with your account.
• The date of purchase and subscription plan.
• The transaction ID or receipt, if available.
• A short explanation of the reason for the request.

Send refund requests to: support@inoidsolutions.com

5. Review Timeline

We aim to review refund requests within 5-10 business days. If a refund is approved, the time it takes for the funds to appear in your account depends on your payment provider or app marketplace.